Wrote personnel and procedure manuals, processed performance evaluations, assisted in investigations of alleged misconduct and other complaints, and assisted in corrective action and terminations.
Drafted and reviewed policies, and legal documents. Answered multiple incoming telephone lines, directed inquiries appropriately, and resolved conflicts with courtesy.Significantly improved efficiency, cost-effectiveness, and productivity by establishing standard workflows. Managed company’s websites and direct mail program. Planned client meetings, made travel arrangements, accurately prepared, and maintained files and records in the company database, submitted monthly expense reports, and managed day-to-day data entry and Word processing. Provided administrative support to key executives of HR, compliance, accounting, and finance department within a busy office.
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